Ordering

How can I place an order on FCM?

To place an order with FCM, you must register as a user and upload age verification to your profile (drivers license or other approved government issued ID).

How do I use the promotional codes when making my order?

To use the promotional codes, enter the code in the coupon code field during checkout. It will be applied to the order once you have entered and confirmed it.

How do I redeem the points on my account?

You can redeem your points by entering the code ‘redeem’ into the coupon code field at checkout. This will deduct your total point balance unless it is worth more than the order value. In that case, only the value of the order will be deducted from your points balance.

I’ve made my order, what happens next?

After your order is placed, you will receive an email with payment instructions. Your order is not finalized until we receive your payment, so make sure to check your inbox or spam for an email coming from us.

What kind of payment methods do you accept?

At this point, we only accept EMTs. Instructions for your EMT payment will be outlined in your order confirmation email.

What happens if I don’t pay for my order?

We will hold your pending order for three business days to await payment (including the day the order was placed). If after this time we do not receive an EMT, we will cancel the order. If an order is placed Monday, it will be cancelled by the end of day Wednesday.

What time is order cut off?

Order cut off for FCM is 1 PM PST. To have an order processed, the payment must be received before 1 PM. Any orders made before 1 PM but paid for after 1 PM will be processed the next business day. Orders paid for after 1 PM on Fridays will be processed by Monday at 8 AM.

I made a mistake in my order, what should I do?

If you haven’t yet sent payment for your order, you can go to your orders and cancel it. If you have sent payment, you can cancel your EMT in your bank account, just give us notice so we do not accept your payment before you do this.

Shipping

How long can I expect my order to take once I’ve received my tracking email?

Orders typically take between 2-4 business days. If you are ordering from Eastern Canada, a three day delivery time is usual, but can take up to five. Orders placed by Tuesday will typically arrive by Friday.

I inputted my tracking number into the Canada Post website and it says this item does not exist, what’s going on?

This can be due to a typo in the tracking number. Email us to receive confirmation on the tracking number. If there is an error on Canada Post’s end and the tracking number is faulty, allow the 2-4 day delivery first, and if the package does not arrive, we will open an investigation with Canada Post.

My package has not arrived but the Canada Post website says it was delivered.

Canada Post will sometimes scan an item saying it has arrived at the end of the business day, then deliver it the following morning. Wait until the next day and if it does not arrive, we can open an investigation with Canada Post.

Can I get an order replacement if my package did not arrive?

In select instances, we will send a one time replacement order. This includes any order mix ups, shipping errors on our end, or occasionally if Canada Post does not follow through with the delivery. If it is found that there was issue with the receiver’s address, a replacement order will not be sent. Our policy is that once the order is transferred to Canada Post, the responsibility for successful delivery lies with them unless it is found that FCM was at fault.

How much are your shipping costs?

We charge a $10 flat rate for shipping on orders less than $150. This fee is waived if an order is $150 or more after discounts and redeemed points.

When do I qualify for free shipping?

You will qualify for free shipping on your order if the total payment of the order is $150 or more. Any coupon codes used or points redeemed that brings this order total below $150 will apply the shipping costs. If the order subtotal is $200, but the total after discounts and point redemptions is $140, then the $10 shipping fee will be applied.

Registering on FCM

What do I need to do to register on FCM?

You will need to be 19 years of age or older, and upload ID verification to your profile so we can confirm your age. Otherwise, it is a simple process that can be started by clicking the ‘Register’ button at the top right hand side of the web page.

Do I need to be a medicinal user to register on FCM?

We accept registrations from medicinal and non-medicinal users. When you are registering, there will be a section where you designate yourself as one or not. If you are a medicinal user, please email our team upon registration to receive your discount code for medicinal users.

My ID won’t upload, what is wrong?

If your ID is not uploading, then the file may be in the wrong format (the website only accepts .TXT, .DOC, .PDF, and .JPEG files). Or, the file may be too big (the maximum file size is 2 MB). There are plenty of online file compression tools available to make the file smaller. If you are still experiencing issues, please reach out to our team at [email protected] and we will assist you.

When can I place my first order after registering on FCM?

You can place your first order right away! We will just need to complete your ID verification, but once this is done we will process your order as soon as we receive payment.

Products

The product I ordered is defective or broken, are you able to reimburse me for this?

If the product is from a third party, we do not take responsibility for it if it is dead on arrival. Quality checks are done by the parent company before the product is packaged, so we take their word that each of their items is fully operational. Reach out to the company itself and see if they can offer you a replacement. FCM will only offer direct replacements for Gastown branded products.

My concentrate/edible was runny/melted when I first opened it, what happened?

We store our concentrates and edibles in refrigerated conditions for the duration it is with us at FCM. We cannot guarantee the conditions it will be in when it is in transit with Canada Post. If it is the summer, the hot weather may affect the condition of the product upon arrival, such as it being runnier than it should be. The product quality is not affected by this, and is safe to consume upon arrival.

What is the difference between indica and sativa?

Indica produces a body high which can result in sleepiness and can leave the user couch locked after use. Sativa often makes the user more alert and energetic, and can be a good strain to start the day with. Hybrid strains combine both to target certain conditions in the users. An indica dominant strain is useful for treating anxiety, body pain, or sleeping issues. A sativa dominant strain is useful for creativity and making the user more energetic and lively. It is quite effective at combating feeling of depression.

My flower is all crumbled and the nugs aren’t as big as I had hoped, can I be reimbursed for this?

If the issue is with the age of the product and the overall quality, then yes. However, some strains crumble easier than others, and we cannot control the handling of the package during transit. As for nug size, we do our best to differentiate between regular flowers and “smalls”, but there is a size difference between different strains that is inherent in the products.

A product I want is out of stock, when do you expect it to be resupplied?

FCM can only estimate the return of a few strains we carry. Many products are released in single batches and then aren't available again for a long time, or ever. If a new product is released, especially if it is a collaboration, you can reasonably be sure that it won’t be available again in the foreseeable future. If there are Gastown products out of stock, there is a good chance it will return again in the near future.

A product didn’t affect me in the way I anticipated, can I be reimbursed for this?

If the product is found to be off or upon investigation the item does have inherent issues, then yes you will be refunded in FCM points. However, even perfectly fine products affect people differently, and sometimes you won’t get the same result as another user. If this is the case, we will not offer reimbursements.

Dave’s Picks

What are Dave’s Picks?

Dave’s Picks is a hand selected assortment of products that our team puts together monthly for our signed on users that has a value of $250. Free of hassle, once you have signed up and enabled recurring payment to FCM through PayPal, your first package will ship within 3 business days. After that, you will have a package shipped to you on the same day of each subsequent month without you having to go and place an order.

Can I choose the items that are included in Dave’s Picks?

No, then it would be called “Your Picks”.

What kind of products are included in Dave’s Picks?

You will receive an assortment of premium flowers, edibles, topicals/tinctures, and concentrates. Each subscription box contains 4 to 5 items.

How do I cancel my Dave’s Picks subscription?

If you decide to no longer receive the monthly boxes, contact our support team at [email protected] and they will discontinue your payments for the subscription and remove you from the distribution list.

FCM Points System

How does the FCM points system work?

The FCM point system is a loyalty program that applies to all registered customers. With each dollar spent at FCM, one point is added to your account to be used for discounts in future orders. When you use your points at your checkout, use the code ‘redeem’ to automatically have these points added to your current order. Twenty points redeemed equals one dollar in savings.

I redeemed my points in my current order, but did not see any discount applied. What do I do?

If this error occurs, contact our support at [email protected] and tell them which order was affected. We will confirm the error and refund the points to your profile.

Do my points expire?

No, points earned through FCM do not expire, and there is no obligation to use them on your next order. Points can accumulate indefinitely.

If my order is worth a negative sum after I apply my points, what happens?

In this case, the difference between the current order total and zero will be added back to your account (ie. If the order is worth -$20, then 400 points will be added to your account). FCM will not refund this difference in anything other than points.

If I decide to deregister with FCM, will the value of my points be refunded to me in dollars?

No, any points in the account will stay within the account. If points are not used, they will not expire, but no payouts are possible.